What's your returns policy?
Find out how to make a return on our returns page here
Something's missing from my order
Sorry about that. Please let us know what’s happened and we’ll get this sorted for you.
I've received the wrong item
We’re really sorry, we might have mixed things up in the warehouse. Please let us know what’s happened – please send us pictures, too – and we’ll make sure this is sorted for you.
My item doesn't match its online listing?
We try and get all our listings spot on, but sometimes we might get it wrong. If you think we’ve made a mistake with the listing of your item, please let our customer support team know so we can investigate what happened.
My parcel hasn't arrived
There should be a tracking number on your order confirmation email you can use to find your delivery. If it’s been more than 10 days since the expected delivery date, please get in touch.
Do I need to book an early slot to find the best clothes?
Nope. We refill the rails regularly throughout the day so it doesn’t matter if you’re an early bird or want to join us in the last hour. There’ll be plenty of awesome one-off pieces to find.
Can I buy tickets at the door?
Yes, if we’ve not sold out beforehand. So we recommend pre-booking to guarantee your spot.
How much does a piece of clothing cost at an event?
You can buy as much or as little as you like, weigh and pay!
We weigh your vintage finds and that determines the cost.
We charge from £25 a kilo (but you do not need to buy a whole kilo).
We also have our Gold Collection Range where you will find hand-picked items which will have individual price tags